At Pop Hats Trading Inc., we value your satisfaction. If you are not fully satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Returns
- Items must be returned within 30 days of purchase.
- Products must be unused, unworn, and in their original packaging.
- Proof of purchase (order number or receipt) is required.
- Certain items, such as clearance products or customized goods, may be non-returnable.
2. Return Process
- Contact us at Sales@saloncap.com with your order number and reason for return.
- Our customer service team will provide you with return instructions.
- Ship the item(s) back to us. Please note that customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original method of payment within 7–10 business days.
- Shipping fees are non-refundable, except in cases where we shipped an incorrect or defective item.
4. Exchanges
- We allow exchanges for different sizes or styles if available.
- Please contact us to confirm product availability before sending items back.
5. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 7 days of delivery. We will provide a replacement or issue a full refund, including shipping costs.
6. Non-Returnable Items
- Clearance or final sale items.
- Custom-made or personalized products.
- Items returned after 30 days from purchase.
7. Contact Us
For all return or refund inquiries, please contact us:
Pop Hats Trading Inc
5610 8TH AVE FL 2
Brooklyn, NY 11220
Phone: 718-801-8744
Email: Sales@saloncap.com